Privacy Policy

Effective Date: 11/05/2025

Big Brother Gutters (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with our team. Please read this policy carefully to understand our practices and your rights.

By using our website or submitting your information, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide professional gutter services, communicate effectively, and improve your experience with Big Brother Gutters.

A. Information You Provide to Us

When you submit a form, contact us, or request a quote, we may collect:

  • Full name

  • Phone number

  • Email address

  • Home or service property address

  • Project details or service requests

  • Photos, files, or notes you voluntarily upload

We only request information relevant to providing service and communication.

b. Information We Collect Automatically

When you visit our website, we may automatically receive standard technical data such as:

  • IP address & approximate location

  • Browser and device type

  • Pages visited and time spent on each page

  • Click behavior and navigation patterns

  • Cookies and tracking data

This information helps us understand how visitors use our site and improve performance.

We do not collect sensitive information such as Social Security numbers or payment card information on our website.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Providing quotes and estimates

  • Scheduling appointments and coordinating service

  • Responding to questions and inquiries

  • Sending updates, confirmations, or reminders

  • Improving website performance and user experience

  • Marketing our services (with an option to opt-out)

We do not sell or rent your personal information — ever.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve site functionality and speed

  • Track usage and traffic patterns

  • Personalize visitor experience

  • Support marketing analytics

You may disable cookies in your browser settings; however, certain website features may not function properly without them.

4. How We Protect Your Information

We take security seriously and use industry-standard measures to safeguard your information, including:

  • Encrypted form submissions

  • Secure hosting and firewalls

  • Restricted internal access to personal data

While we take reasonable steps to protect your data, no online system can guarantee 100% security. We continually monitor and update our security practices.

5. Sharing & Disclosure of Information

We may share your information only with trusted third parties that assist in operating our business, such as:

  • Website hosting & email providers

  • Customer communication and booking platforms

  • Analytics and marketing tools

These partners are required to keep your information secure and confidential.

We do not sell, trade, or share your personal information for unrelated marketing purposes.

6. External Links

Our website may include links to third-party websites or social platforms. We are not responsible for the content or privacy practices on those sites. We encourage you to review their policies before providing personal information.

7. Your Privacy Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt-out of marketing communications

To exercise any of these rights, contact us using the information in Section 10.

8. Children’s Privacy

Our services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If data is discovered from a child, we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements. The “Effective Date” will be updated accordingly.

10. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Big Brother Gutters
South Pittsburg, Tennessee
Phone: 423-619-1177
Email: info@bigbrothergutters.com